5 Key Takeaways on the Road to Dominating Companies

How to Find an IT Managed Services Provider

Research before selecting your IT managed services provider will help you make a sound decision, if only because there are so many options out there and not all are created equal.

The following are considerations worth making as you make your final choice:

Experience

Your IT managed services provider is going to be your end-to-end solutions provider, so if they have inadequate knowledge and experience, there will be a disparity between expected service and services actually provided. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.

Qualified Staff

A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We’re all aware that an outsourced IT solutions provider, such as an IT-MSP, caters to more than a single client at a time. If they have very little people managing your current IT needs, how are they going to help you grow in the future?

Payment

The three most typical types of payment are alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

In this scenario, the provider either conducts software updates and sends patches, or sends the alert to your IT representative who will handle it. This service structure will not fix any problems in question, but is an effective and less expensive method if you have an internal team of IT experts.

>> Per Device

This structure has customers paying by the total number of supported devices. This is the payment structure that usually gets the most expensive, and that is why it is also the least preferred.

>> Per User

This is the most common pricing model used today, mainly because it offers a lot of flexibility. All devices the user may own will be covered by the user cost itself. Very cost-effective indeed.

Communication

Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Whether you fall in the middle or at either end of this spectrum, you have to know your communication options with the IT managed services provider you have selected.

Trust

Choosing an IT-MSP should be viewed as entering into a partnership with the company or even hiring someone to join your internal team. The idea is to choose someone you can trust. Otherwise, they will only become a liability, so you should reconsider and look elsewhere.

Source: a knockout post

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